Delivery / Refund Policy
Please ensure that your order and delivery details are accurate and carefully checked before placing your order. We are unable to change the delivery address / delivery time once your order is confirmed as all deliveries are pre-arranged. In the event that the delivery address provided is incorrect and the order is delivered to the wrong address, or nobody is home during your selected delivery time, we are unable to arrange for a redelivery and the food items will be discarded by the delivery driver. Orders cannot be split up and delivery is for a single location per order.
There are certain locations we are not able to deliver to including but not limited to - Airport Cargo Road, Airport Zone, ALPS Ave, Camps, Immigration Checkpoints, Construction Sites, Jurong Island, Jurong Port, PSA Port, SATS, Aerospaces, Shipyard, Supply Bases. If you have placed an order and we are not able to deliver, we will get in touch with you.
All orders placed are non-refundable. Please check your order carefully before ordering and make sure you have selected your preferred delivery date and time at the checkout page. Kindly inspect your food order upon receiving and contact us immediately if you have any questions or if you need help. We will get back to you as fast as we can. In the event that you have a pending refund from us, we will notify you and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have any further questions, feel free to contact us at firstname.lastname@example.org